How do I go about exchanging a strap?
Learn how to exchange a brand new strap you purchased directly from LIV.
If you purchased a strap from LIVwatches.com you may exchange it for another strap, as long as long as you haven't used/worn/modified your strap.
Simply pop the strap you'd like to return, in its original packaging, into an envelope and ship to:
LIV Watches Exchange 169 E Flagler St., Suite 1526 Miami, FL 33131
In your package, please make sure to indicate your original order number and clarify which strap you'd like to exchange it for.
Please note that straps are not exchangeable for bracelets, unless you'd like to exchange two straps for one bracelet, or pay the difference between the strap and the bracelet (65 USD).