How and where do I send a watch in for service?
Learn how to request service, and how to package and ship your watch to us.
The quality of our watches is of utmost importance to us, and we take our service requests seriously. First and foremost, we need you to complete the service request form. A member of our team will then analyze your request and provide you with a response within 2 business days. Please do NOT send the watch back to us until you have received a response from us.
Once you have received a response from a member of our team, and they tell you that your watch needs to be sent back to us, please follow these exact steps so that you do not incur charges for the service.
- Wrap the watch in bubble wrap and securely package it. Please do NOT send us the watch box.
- Label the outside of your package, and include a note in your package, with your Repair Authorization Number (RAN). Your RAN is the same number as the Serial Number, which you can find on the back of your watch, right underneath the logo on the right-hand side. You may need to check it in the light, as it may be hard to read. International customers, please label the package as a "Return / Repair" so that we are not charged import duties.
- Please ship via a traceable carrier, such as FedEx, United Parcel Service (UPS), United States Postal Service (USPS) or your national postal service, with insurance and delivery to LIV watches prepaid. Please ship your watch to: LIV Watches Repairs 169 East Flagler Street Suite #1526 Miami, FL 33131 USA Phone Number: +1-718-548-9282